VIDEO: The Importance Of Being Innovative
Bill talks about the importance of innovation in building differentiation into the customer experience when building loyal customer relationships. Exceptional customer relationships are not based on...
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Transformative Leadership and Change Realization
This is the first in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series will be available for download as a white paper once...
View ArticleVIDEO: Leadership Speaker Preview
Check out this video that provides a glimpse of how Bill can help your organization. Senior leaders hire Bill to stimulate change – to create passion and productivity with people and measurably improve...
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3 Reasons Why Customer Service Should Exceed Expectations
This is the fourth in a series of six articles that looks at different aspects of excellent customer service and how it leads to increased overall profitability. The full series will be available for...
View ArticleVIDEO: Bill Talks About Expectations
This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks...
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5 Tips To Create More Powerful Employee Engagement
An engaged workforce is a productive one. Here are 5 tips for creating more powerful employee engagement in your organization: 1.Clarify what’s expected of employees It’s essential that your team...
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5 Ways Courageous Leadership Evokes Action and Engagement
Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company and shape the...
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8 Emotional Drivers of Employee Engagement
We’ve all seen the lists -- the definitive list of drivers for employee engagement. Unfortunately, every research company and consultancy has a slightly different list. If it’s not on the list, is it...
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5 Ways to Turn Indifferent Customers into Raving Fans
Providing good customer service just isn’t enough anymore, not with companies the world over clamouring for the dwindling dollars consumers spend. And heaven forbid your customer service should be...
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10 Tips to Improve Your Customer Experience
Today, customers are no longer looking for great customer service -- they want more. Today customers demand a great customer experience and will not settle for anything less. It is no longer good...
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